Tuesday, March 3rd, 2020

10:45 a.m. - 11:45 a.m.

Speakers: Ulises Castellon, CPCU, RPA, Chief Executive Officer, Fire Cause Analysis  

Juliet Schade, Regional Property Claims Manager, Capital Insurance Group  

Ernie Guerra, Manager-General Adjuster, Capital Insurance Group 

 1:30 p.m. - 2:30 p.m.

Speakers: Sally Noma, Esq., Attorney/Owner, Noma Law Firm  

Laurie McDonald, Claim Representative II, Calital Insurance Group 

3:00 p.m. - 4:00 p.m.

Speakers: Mark Friedman, Head of Bill Review Division, David Morse & Associates 

Russell Wikoff, Client Services Manager, Southern California Region, David Morse & Associates  

Todd Van Sant, Professional Services, American Technologies, Inc. 

 Wednesday, March 4th, 2020

8:30 a.m. - 9:30 a.m.

Speakers: Larry Arnold,Senior Partner, Cummins and White, LLP  

TBD Claims Professional 

10:00 a.m. - 11:00 a.m.

Speakers: Will Willingham, Director of Education, Catastrophe Adjuster Training Institute  

Jorge Garza, Assistant Director of Education, Catastrophe Adjuster Training Institute  

Bill King II, President and Chief Executive Office, Impact General  


11:30 a.m. - 12:30 p.m.

Speakers: Amir Jokar, Ph.D., P.E., CFEI, Managing Engineer, Exponent, Inc.  

Kevin D. Hansen, Attorney, McCormick Barstow, LLP  

Peter Schifrin, RPA, President and Chief Executive Officer, SGD, Inc. 

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Property Track Program 


Large Loss Fires: A Team Approach (1 CE)

The peril of fire is historically recognized as the ‘severity peril.’ Significant loss exposure due to: death/injury, direct property damage, or loss of use, requires coordination among many professionals [with varying interests] be maintained.Case studies of these large loss fires will illustrate the tactical benefits and cost savings that can be realized by claims professionals. The effective utilization of “Examination Protocols” is also shared.  



Take the Money and Run: Identifying Subrogation Potential in Property Claims (1 CE)

There are many points during the process of adjusting a claim that subrogation potential may be identified.This session will inform attendees about when a claim may have subrogation potential and how to ensure subrogation potential is preserved.  

How To Recognize and Handle Red Flags of Excessive Restoration Billing and the utilization of Xactimate within Residential and Commercial Property Claims (1 CE)

This course will address the red-flags to look for when dealing with restoration and mitigation bills as part of the property claims process. This session will also provide examples as well as tip & tricks of how to utilize Xactimate to arrive at accurate estimates.Combined, this course will better equip the claims professional by providing information and training on how to properly identify excessive billing line items.  


Insurance Fraud and Recouping Good Faith Payments (1 CE)

Insurance fraud is a serious and costly crime. Trial court rulings have impacted the way insurance companies handle fraudulent claims. This course explains how fraud in part of a claim translates to fraud in the entire claim and how to recoup good faith payments.  


Floor Wars: Conquering Flooring Materials Identification for Adjusters (1 CE)

A primary challenge to residential property estimating is proper identification of the affected materials. For many adjusters, identification of flooring materials and repair and installation methods is an ongoing difficulty.  

This fun, active and informative workshop will give participants the skills they need to accurately identify the most common flooring types they may encounter and a checklist for proper installation methods for any foundation type. They will also understand the function of coefficient of friction and how it is measured for floor safety and slip and fall claims.  

Our unique Floor Wars game show provides a challenging yet entertaining opportunity to put materials knowledge to use.  

Feeling the Heat: Evaluating Claims for Smoke, Ash and Indirect Fire Losses (1 CE)

Smoke and ash claims can occur miles from a wildland fire and months after the fact. The sheer number of such claims can have significant financial consequences. This session will arm the insurance claims professional with the knowledge and ability to properly investigate, objectively evaluate a claim and effectively resolve such claims.